Client Reviews
Merry D., Knoxville, TN
Joleen was amazing to work with! She planned a two week Harry Potter themed trip to Scotland and England to celebrate my daughter’s high school graduation. She took the time to truly figure out our needs and made an overwhelming task look very easy.
I had never used a travel agent before because I thought it would be more expensive but to the contrary she was able to get me better deals than if I booked everything myself. I look forward to the next trip she plans for us.
Carol O., Des Moines IA
"This was my first time using a travel agent so I had lots of questions about what to expect. Joleen was always prompt, patient, and helpful!
She truly listened to our wishes for our vacation, what was important to us, what would be nice but not essential, and gave us great reminders and insights. There were so many decisions about travel to Hawaii and she guided through every step and every stop. First class customer care!"
Alison T., Arlington VA
Joleen Dewald is a detail-oriented, results-driven, 'triple-checker' on all the details, travel professional. She delivers a high-quality product and takes all the stress out of trip planning. Joleen handled all of our arrangements for our recent trip to Europe. Air, hotel, local transport, day tours--the works. Our trip went seamlessly thanks to her. She was very responsive to any questions we had along the way and I highly recommend her travel services.
Judith B, Knoxville, TN
"Joleen has provided excellent service. She has paid careful attention to the many details involved and is very responsive to any questions I may have had"
Teri B,, Fountain Hills AZ
"Joleen set us up for success! We were a big group and Joleen made sure everyone was taken care of and ready to go. She took care of every detail. Thank you Joleen."
Olivia F., Knoxville, TN
Joleen made my first solo trip overseas a dream come true! Before I even booked my trip, she answered all of my questions with care and attention to detail. Joleen knew everything about the areas I was visiting and important things to be aware of as a solo traveler- from community culture / tipping expectations to government visa policies and travel credit card recommendations. She's always quick to respond and thorough in her answers (even with a 6 hour time difference while I was traveling)!
Joleen helped me plan every last detail of my trip and paid attention to the things that were important to me when she made her recommendations (like safety and proximity to certain areas). Joleen took all the stress away from choosing a hotel and airline; she knew exactly what to look for and which brands were trustworthy which gave me such peace of mind! Joleen is also very organized. The app she recommended for organizing my itinerary and important papers was so helpful - she even uploaded my trip information for me, all I had to do was download the app! Having a knowledgeable and reliable travel agent made all the difference in my trip as I was traveling alone overseas for the first time. I couldn't have done it without her assistance! Thank you, Joleen!
Mike G., North Haven CT
"Greatest trip ever, Joleen was by far the best travel agent we have ever used. She took care of everything and made the trip so much more enjoyable. Our trip was a Viking River cruise from Switzerland to Amsterdam."
Ryan D, Maryville, TN
"Joleen was such an integral part of the success of our amazing trip. She was available and patient while walking us through every step of the planning process. She listened to what we wanted and didn't want and delivered perfectly. We literally could not have done it without her. Thanks Joleen! Until next time..."
Lisa M., Plymouth MN
"I thought Joleen was great to work with. She made herself available to accommodate one of our group travelers who worked later in the evening. Joleen kept us updated on travel requirements, so we didn't miss any deadlines."
Kim F., McKinney TX
It is obvious from the first conversation with Joleen that she has years of experience planning, coordinating and implementing travel for folks. Regarding hotels.... I had some ideas in mind of what type of hotels I wanted and the location and then I left it up to her to come up with suggestions that met my criteria. Every hotel I ended up choosing was wonderful! The prize point, location and quality of hotels were "spot on". Joleen also took care of our transportation from one city to the next, (this was a two-week trip) which included trains and rental cars. She made all of the arrangements and then emailed me the tickets and information.
My husband and I are seasoned travelers, but booking land travel has always been a chore for me...spending hours coordinating it all. This was wonderful to have it all done for me! Even though I had some activities that I definitely wanted to do in Spain, Joleen also suggested other activities that I hadn't considered.
I have worked with agents in the past and Joleen is one that I plan to use in the future. She is reliable and thorough, responds quickly to your needs/questions, and works hard to give you the kind of trip you want. She is also very enjoyable to work with. You won't be disappointed with her services!!
Carol S., Knoxville TN
Joleen is a top notch, enthusiastic, 10/10 travel agent, with all plans handled with me by phone, email or text. My fiancé and I discussed travel destinations with Joleen and we decided on a 12 night Celebrity Greek Island cruise with time before and after in Athens and Venice. Joleen booked the hotel, cruise, travel insurance and several excursions. She set us up with a very convenient travel app with every detail of our trip by day.
This was so helpful and I referenced it many times before and during our trip. She was flexible as we used points for Venice lodging and chose to book our own flights.
As newer big trip travelers, we had many questions along the way and Joleen’s responses were timely and thorough. Very friendly too and I never felt I was asking too much and I really value her opinion. She knows a lot about travel destinations having traveled worldwide herself. We made a few changes along the way and she executed all as requested keeping the app updated with final info. We could not have done this without her and look forward to future “Journeys by Joleen.”
Jody W, Des Moines, IA
"If you love to travel but hate to plan, Joleen is your gal. She provided a seamless experience for me and left no details to chance. I don't generally travel alone so I very much appreciated how she took great care to ensure I was comfortable traveling to and from my destination. She provided so much friendly / real world advice as I planned my itinerary. I felt like I benefitted from Joleen's personal and professional travel experience."